Terms of service

Release Authority

By completing the online pet cremation booking form, you hereby give Angel Ashes permission to collect your pet from your home or vet clinic and provide the service requested.

Hours of operation

We are available 6 days a week. Due to previous bookings we may not be available at your requested time, however we will do our best to accommodate.
Personal return of the ashes will be scheduled during business hours in around 5-7 business days from the date of collection.

Service Areas

We personally service all of metropolitan Adelaide. As a guide this includes areas from Gawler to Mt Barker to Aldinga. If unsure whether we service your area, please contact us.
Regional areas such as Mt. Gambier, Millicent are serviced by our overnight courier network. Collections and returns are available on Tuesdays, Wednesdays and Thursdays included in our standard fee.

Definitions

Services means Pet Cremations, Counselling and all products sold.

the Website means the website https://angelashes.com.au/

We / Us etc means Angel Ashes, Salter (SA) Pty Ltd and any subsidiaries, affiliates, employees, officers, agents or assigns.

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice.

Use

The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.

If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Passwords and logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

Indemnification for loss or damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.

If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:

info@angelashes.com.au

Trademarks

The trademarks and logos contained on this Website are trademarks of Angel Ashes and Salter (SA) Pty Ltd. Use of these trademarks is strictly prohibited except with Our express, written consent.

Links to external websites

This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.

You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.

Confidentiality

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of South Australia, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in South Australia.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

Terms and Conditions for Cremation Authorisation Form

Cremation Options

Cremation is performed to prepare the remains of the pet for final disposition. It is carried out by placing the pet’s remains into a cremation retort where they are subjected to intense heat and flame. The cremation can be done in one of two ways:

A PRIVATE Cremation is a cremation procedure during which ONLY ONE PET is present in ONE PRIVATE CHAMBER at a time. Allowing us tokeep your pet labeled and private through the entire process, allowing us to have only your pet's cremated remains kept seperate, to be returned to you.
A GROUP / COMMUNAL Cremation is a cremation procedure where multiple pets are cremated together without any form of separation. These commingled cremated remains are not returned to owners.

Cremation Process

During the cremation process, it may be necessary to open the cremation chamber and reposition the remains of the animal in order to facilitate a complete and thorough cremation. Through the use of suitable fuel, the incineration of the container and its contents is accomplished and all substances are consumed or driven off, except bone fragments (calcium compounds) and metal other non-combustible materials, as the temperature is not sufficient to consume them. Due to the nature of the cremation process, any possessions or materials, such as collars or tags that are left with the animal and not removed prior to cremation may be destroyed or if not destroyed, will be returned in the ashes by the Crematory.

The Authorising Agent understands that arrangements must be made to remove any such personal possessions or materials prior to the time that the animal is transported to the Crematory. Following a cooling period, the cremated remains shall be recovered by manual means, such as brushing, and industry-specific mechanical means, such as vacuuming, in order to retrieve the cremated remains from the cremation chamber. Although the Crematory will take reasonable efforts to remove all of the cremated remains from the cremation chamber, some dust and other residue from the process will be left behind.

The Authorising Agent understands and accepts that some incidental commingling is possible under any cremation option. After the cremated remains are removed from the cremation chamber, all non-combustible material (insofar as possible) will be separated and removed from the animal bone fragments by visible or magnetic selection. Other non-bone fragment foreign material recovered with the cremated remains shall be removed prior to processing so that only animal bone fragments will remain. Non-bone fragment and foreign material may be commingled with other like material and shall be disposed of in a dignified manner, and in accordance with all applicable laws.

The Authorising Agent understands and authorises Crematory to dispose of these materials with similar materials from other cremations in a non-recoverable manner, including recycling. When the cremated remains are removed from the cremation chamber, the skeletal remains often will contain recognisable bone fragments. Unless otherwise specified, after the bone fragments have been separated from the other material, they will be mechanically processed, pulverised. The process of crushing or grinding may cause incidental commingling of the remains with the residue from the processing of previously cremated remains. These granulated particles of unidentifiable dimensions, which are virtually unrecognisable as animal remains, will then be placed into a designated container based on the type of cremation identified above (Private, Individual, or Communal).

Final Disposition of Cremated Remains

Following the cremation, the Authorising Agent directs the Crematory and/or Funeral Home to undertake the actions set forth in your booking details to arrange the final disposition of the cremated remains. Cremated remains shall only be released, delivered, mailed or disposed of by the Cemetery or Funeral Home in a dignified manner, in accordance with the law, and with expressed written consent of the Authorising Agent.

If the cremated remains are shipped at any time, the Authorising Agent directs that the Crematory or Funeral Home utilise registered mail with a return receipt or a shipping service that uses an internal system for tracing the location of the cremated remains during shipment and requires a signed receipt of the person taking delivery of the cremated remains.

The Authorising Agent understands that if no arrangements for the final disposition of the cremated remains have been made within sixty (60) days after the cremation or if the Authorising Agent has not taken delivery of or caused the delivery of the cremated remains, or in the event the arrangements of the final disposition have not been carried out within the sixty (60) day period because of the inaction of a party other than the Crematory, Funeral Home, or Veterinarian, then the Crematory, Funeral Home or Veterinarian may dispose of the cremated remains in any dignified manner, including scattering.

Other terms

Our terms and conditions do not change your rights as a consumer. The Australian Consumer Law applies both nationally and as a law of South Australia. For more information on the automatic rights which apply to you as a consumer, see here: https://www.cbs.sa.gov.au/