Privacy policy

Last updated: January 3, 2025

1. Overview

This Privacy Policy describes how Angel Ashes (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from angelashes.com.au or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using or accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

3. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us. This includes:

Information We Collect Directly from You

  • Contact details (name, address, phone number, email).
  • Order information (billing and shipping details, payment confirmation).
  • Account information (username, password, security questions).
  • Shopping details (items viewed, cart contents, purchase history).
  • Customer support communications.

Information We Collect Automatically

We may automatically collect certain Usage Data, including your device type, browser type, IP address, and information about your interactions with the Site. This is done through cookies and similar technologies.

Information from Third Parties

We may receive information from third-party vendors, including payment processors, delivery services, and analytics providers.

4. How We Use Your Personal Information

  • To process payments, fulfill orders, and provide customer support.
  • To send notifications related to your account, purchases, or returns.
  • For marketing and promotional purposes.
  • To improve the Services and detect security threats or fraud.

5. Cookies

We use cookies to enhance your experience and improve the functionality of the Site. For more information, visit Shopify’s Cookie Policy.

6. How We Disclose Personal Information

We may share your personal information with the following:

  • Vendors who provide services on our behalf (e.g., payment processors, shipping providers).
  • Marketing partners for promotional purposes.
  • Government authorities if required by law.

7. Third-Party Websites

Our Site may link to third-party websites. We are not responsible for the privacy practices or content of such websites.

8. Children's Data

The Services are not intended for children. If you believe a child has provided us with personal information, please contact us to delete it.

9. Your Rights

Depending on your location, you may have rights to access, delete, or correct your personal information. You can exercise these rights by contacting us.

10. Security and Retention

We implement reasonable security measures to protect your data. However, no system is completely secure. We retain your data as long as necessary to provide the Services or meet legal obligations.

11. International Users

If you are outside Australia, your data may be transferred to and processed in other countries, subject to applicable privacy laws.

12. Contact

If you have any questions or concerns about this Privacy Policy, please contact us: