Refund policy

Cremation Services Refunds

Refunds for cremation services are subject to the following terms:

  • Refunds are available only if the service cannot be completed due to issues caused solely by Angel Ashes.
  • Cancellations requested before collection may be eligible for a partial refund, less administrative fees.
  • No refunds are provided once the cremation process has commenced.

For questions about cremation service refunds, please contact us at info@angelashes.com.au.

General Product Returns

We offer hassle-free returns for eligible items within 30 days of purchase. A receipt or proof of purchase is required.

Eligible Items

Products should be returned in their original condition, with any accessories or documentation if available.

Non-Returnable Items

  • Custom or engraved memorial items that have been personalised as ordered.

Submitting a Return Request

To submit a return request:

  1. Log in to your account on our website.
  2. Select the order and the item(s) you wish to return.
  3. Provide a reason for the return and submit your request.

Once your return request is approved, you will receive an email with shipping instructions and a return shipping label.

Refunds

  • Refunds will be processed within 2 business days of receiving and inspecting your returned item.
  • Refunds will be issued to the original payment method. Bank or credit card processing times may vary and could take an additional 3–5 business days.
  • If the return is due to our error (e.g., incorrect or damaged item), we will cover return shipping costs. Otherwise, return shipping costs are the customer’s responsibility.

Exchanges

We replace items only if they are defective or damaged in transit. For exchanges, please contact us at info@angelashes.com.au.

Questions or Concerns

If you have questions about refunds, returns, or exchanges, please contact us at: