Our 5-Step Process: Guiding Caring Farewells
At Angel Ashes, we know how special and emotional it is to farewell a beloved pet. We've fine-tuned our service to ensure every pet is treated with great respect and care. We're here to support you with clear guidance and comfort at every step of this heartfelt journey.
For more details on how we assist you during this time, please see the 5 steps outlined below.
Listening with Care at Every Step
1. Consultation
Our journey with you starts with an attentive ear. Whether online, via text, or over the phone, we genuinely listen to understand your desires and preferences, ensuring they're meticulously captured and honoured.
We promptly address any concerns and map out a transparent course ahead, ensuring you remain informed and reassured throughout.
Gentle & Secure Pet Transport
2. Transportation
At Angel Ashes, ensuring your pet's secure and compassionate transition from the vet or home is paramount.
With our devoted team handling every detail with genuine concern, rest assured that every transportation phase is undertaken with utmost gentleness and precision.
Alternatively, you also have the option to bring your beloved pet to our crematorium personally.
Eternal Tributes, Crafted with Care
3. Cremation & Memorials
In life's poignant moments, minor details often carry the most weight. At Angel Ashes, understanding and action go hand in hand. Whether it's a specific request related to the cremation process, a unique touch for a memorial item, or even how we communicate with you – every wish, big or small, is treated with the utmost reverence.
We take the time to listen, understand, and then meticulously bring your desires to life. This isn’t just a process for us; it’s a commitment to ensuring your pet's memory is honoured in the precise way you envision.
Honouring Memories & Legacies
4. Return & Reflection
In the moment of closure, we carefully provide your pet's ashes or custom-made keepsakes. This emotional moment invites you to reminisce about the beautiful memories and love shared with your companion.
These tangible reminders become timeless connections with time, preserving the precious moments you once shared. At Angel Ashes, we support you during this reflective time, ensuring a smooth transition as you cherish and celebrate the love your pet left behind.
Committed to Your Healing Journey
5. Ongoing Support
At Angel Ashes, our commitment to you extends beyond immediate services. The journey of remembrance and healing is continuous, and so is our dedication to supporting you.
Whether it's offering a listening ear in the days that follow, providing resources to help navigate your grief, or connecting you with a community that understands, know that our door remains open, our hearts receptive.
Grief has its timeline, and as you journey through it, we're here with understanding and patience every step of the way.
We invite you to explore our Commitments and Core Values, where we outline the dedicated care and exceptional standards you can expect from us at Angel Ashes.
These promises are our commitment to ensuring your experience is filled with compassion, dignity, and respect.
Top 10 FAQs
For your convenience, all these payment methods — Credit Cards, PayPal, ZipPay, AfterPay, Humm, ShopPay, and VetPay — are available when you book online. We aim to make your online booking experience smooth and hassle-free.
Well, it's similar to human cremation but on a smaller scale. Your pet is placed in a cremation chamber, and through heat and evaporation, they're gently returned to their essential elements, commonly known as ashes.
That's a concern many share. At places like ours, we use a tracking system and keep only one pet in the chamber during individual cremations, ensuring you receive only your beloved pet's ashes.
Absolutely. Some families find comfort in being there for a final goodbye. If that interests you, you can make arrangements to upgrade to Witness Option with our Private Service.
While the actual cremation often takes just a few hours, the entire process, from start to finish, can range between 1 to 15 days. This duration primarily depends on the specific services you select and the queue of pets scheduled before yours.
Regardless of the timeframe, we at Angel Ashes are committed to handling every step with the utmost care, ensuring you receive your pet's ashes promptly and with the reverence they deserve.
From beautiful urns to hand-made pet paw prints and keepsake jewellery, we've got a range of items to help keep your pet's memory alive. Just let us know what you have in mind.
View our catalogue here.
It's really up to you. Some families scatter them in a favourite spot, keep them in a beautiful urn, or even incorporate them into jewellery. Whatever suits you and honours your pet's memory is the perfect choice.
The cost of our services can fluctuate based on several factors: the specific service you opt for, the size of your pet, and any additional memorial items you desire.
When using our online booking system, you'll receive an on-the-spot quote before finalising your payment, ensuring transparency and no surprises.
If you have any questions or need further clarification on pricing, please don't hesitate to reach out. We're here to guide you through the best options with your preferences and budget.
You don't have to do much. If you have a special blanket or toy, you'd like to send along. We'll handle everything else with care and respect.
Of course! Many find solace in adding a special note or trinket alongside their pet. However, due to the nature of the cremation process, some items are restricted. It's always a good idea to check with us first, ensuring we can safely and respectfully integrate your chosen memento.
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