Below you will find our most frequently asked questions.
Thank you for considering Angel Ashes.
The Salter Family.
The Angel Ashes team personally services all vet clinics and homes in metropolitan Adelaide. As a guide this includes areas from Gawler to Mt Barker to Aldinga. If unsure whether we service your area, please contact us.
Vets in Mt. Gambier & Millicent clinics are collected and returned via specialist courier.
If your pet is to be collected from your vet, please make sure you let them know you have chosen Angel Ashes to take care of your pet’s cremation, to ensure that the pet is not sent off to a different company.
It's always your choice!
Even if your vet says that they don’t use “Angel Ashes”, it is always 100% your choice who you choose to take care of your pet’s care and we can still collect from their clinic.
Tell them that you choose Angel Ashes.
We are available from 10 am - 5 pm, Monday to Saturday.
Due to previous bookings we may not be available at your requested time, however we will do our best to accommodate.
No, your vet or one of our vet partners will organise the euthanasia.
Once you have made a booking with a vet, you can book Angel Ashes to collect your pet from either your home or the vet clinic.
If you would like to spend some time with your pet afterwards, this is perfectly fine and will be accomodated.
We highly recommend the services of these vet clinics.
Dr G Mobile Vet
0423 312 532
0478 538 234
Cremation and collection bookings can be made through our website or over the phone at any time, or these vets can organise it on your behalf.
Return of your pet's ashes will be scheduled during business hours in around 7 business days from the date of collection.
Ashes are returned to your home in Adelaide by the Angel Ashes team.
If your vet clinic is in Mt. Gambier or Millicent. They will be returned by our specialist courier to the clinic for collection.
By completing the online pet cremation booking form, you give Angel Ashes permission to collect your pet from your home or vet clinic and provide the service requested as set out in the terms and conditions of service.
We will take care of everything for you and remain in contact throughout the process and communicate by text message.
1. We contact you or your clinic to arrange transfer.
2. Once collected, we will text you to let you know.
3. Your pet enters a cremation queue.
4. Once their ashes are ready, Mel will contact you.
5. Ashes are personally returned to your home or workplace.
We offer three return speed options at the time of booking
Standard: 10-14 days
Priority: 5-7 days
Express: 2-3 days
Yes, we offer a witness option for our private cremation service.
We have a private goodbye room with a direct view to the cremation chamber. Be by their side until their final moment.
Only one service per weekday.
We ship by Australia Post and/or Courier for Free over $99 otherwise shipping is $15.
Outdoor memorials are shipped either by Aramex or Parcel Post with no express option. Tracking will be updated on your order once shipped.
We process and ship memorial orders Monday to Friday 10am – 2pm.
Ashes are personally delivered to your home in Adelaide and by courier to your vet clinic in the South East.
No, Ashes are returned to your home in Adelaide by the Angel Ashes team.
However, If your vet clinic is in Mt. Gambier or Millicent. They will be returned by our specialist courier to the clinic for collection.
We only ship to Australia.
Refunds & Exchanges
To be eligible for a return, your item must be:
* Unused and in the same condition that you received it.
* It must also be in the original packaging.
* All engraved / custom memorial items that were engraved as ordered
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
To complete your return, we require a receipt or proof of purchase.
To return your product, you should first email us at firstname.lastname@example.org
After you receive our reply to confirm the return, we will email you a pre-paid return label.
We do not cover damages caused by a third party such as aftermarket engraving.
If you are not 100% satisfied with your order please contact us to talk about your concerns.
If you are shipping an item to us you should consider using a trackable shipping service and/or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.